METROLift gives rides to people who have a disability that keeps them from using regular METRO buses or trains. Age alone does not qualify you. METRO makes the final decision.
START HERE: Call METROLift: 713-225-0119
Monday to Friday, 10 AM to 5 PM. Ask for the paper application.
1. Get the forms
Call 713-225-0119 and ask METROLift to mail you an application. You can also pick one up at 1900 Main St., Houston, or print it from RideMETRO.org.
2. Fill out your part
On the paper form, fill in pages 1-4. Answer each question and sign on pages 1 and 4. A family member or caregiver can help. If they fill it out, they must also sign page 4.
3. Ask your doctor to complete the medical part
Bring pages 5-6 to your doctor or healthcare professional. They must fill out and sign the form. Ask them to also sign a note on clinic letterhead or a prescription slip to confirm they filled it out.
4. Send all the papers to METROLift
Mail your completed forms and the extra provider signature to:
METROLift Eligibility | P.O. Box 61429 | Houston, TX 77208-1429
Or apply online at RideMETRO.org and upload the signed medical form and the extra signature.
Keep a copy of all papers.
5. Watch for a letter and go to your interview
METRO will mail you a letter telling you how to book an in-person interview. After the interview, METRO will mail its decision within 21 days.
After you are approved
To book a ride, call:
713-225-6716 (live help, Monday to Friday, 8 AM to 5 PM)
713-739-4690 (automated, daily 5 AM – 5 PM).
Book the day before your ride. On Fridays, you can also book for Saturday, Sunday, or Monday. One-way rides usually cost $1.25 in the base area or $2.50 in the extended area.